Saintcy Wonka Serpentine Lounge System

Assembly requirements may vary by product model, size, and configuration. Please review the instruction manual carefully before starting and make sure all parts, hardware, and accessories are checked against the parts list.

For larger furniture items or multi-piece office setups, we recommend preparing a clean, open workspace and arranging enough assistance for safe handling. If you plan to hire a handyman or installation team, please share the instruction manual and product page with them in advance so they can understand the product structure, hardware layout, and assembly sequence before arriving on site.

When an installation video is available, it can be used as an additional visual reference. The written instruction manual should always be followed as the primary guide.

Installation Notes

• Review the instruction manual before assembly.
  
• Check all parts and hardware before starting.
  
• Keep screws and small accessories organized by step.
  
• Do not fully tighten all screws until the main structure is properly aligned.
  
• Avoid over-tightening screws or forcing parts into place.
  
• For products with power outlets or cable management, confirm the outlet position and cable routing before final assembly.
  
• Assemble the product on a clean, soft surface to help prevent scratches.
  
• Keep the original packaging until the product is fully assembled and inspected.
  
• If anything appears missing, damaged, or difficult to install, please contact us before drilling, modifying, or forcing any parts.

Standard Delivery — Parcel or Freight

Delivery method may vary by product size, weight, shipping address, and carrier availability. Orders may ship by parcel carrier or freight truck.

Standard delivery is generally curbside delivery or delivery to the accessible ground-level entrance of your address. The carrier is not responsible for moving items inside, carrying items upstairs, unpacking, assembly, or packaging removal.

Please inspect the package upon delivery. If there is any visible damage, note it with the carrier before signing and contact us as soon as possible.

If you need inside delivery, upstairs delivery, room-of-choice delivery, or special handling, please contact us before shipment so we can confirm availability and provide an accurate quote.

1-year warranty on the main product structure against manufacturing defects under normal use. For motorized products, the motor is covered by a 5-year warranty.

If you receive an item with a quality issue, please contact us within 14 days of receipt with photos or videos of the issue. We will review the case and assist with a replacement, repair, or return solution when applicable.

Warranty does not cover damage caused by improper assembly, misuse, unauthorized modification, normal wear and tear, or damage during moving or handling after delivery.